Elements and Performance Criteria
- Manage purchasing agreements with business customers.
- Review distribution and supply agreements with business customers to ensure they are legally enforceable.
- Amend existing supply and distribution agreements to meet agreed business customer and end consumer needs.
- Negotiate new supply and distribution agreements according to business policy and procedures and legal requirements.
- Implement supply and distribution agreements to achieve agreed business and customer objectives.
- Communicate supply and distribution licences and agreements to relevant personnel.
- Monitor supply arrangements with business customers.
- Set measures and determinants of effective supplier relationships between the retail or wholesale business and customers.
- Monitor ability of retail or wholesale business to meet obligations under supply and distribution agreements.
- Determine satisfaction of customers with supply and distribution of retail or wholesale products and services.
- Investigate customer complaints or reported problems with supply and distribution systems.
- Resolve reported problems or customer complaints with supply and distribution systems and remove root causes.
- Introduce product range.
- Monitor quality control of supply and distribution.